Privacy policy.

Last updated: general publication

Our commitment

Privacy is important to Imperial Trade Hub. We recognise the significance of protecting information stored on our systems that relates to an identifiable individual. This policy explains what we collect, why we collect it and the choices available to you.

If you do not agree with this policy, you should not use the services. We may update the policy from time to time by publishing a revised version on this page.

Data we collect

Information you provide. You may give us information by completing forms on this website, creating an account, contacting us or corresponding with us by email. This includes your name, email address and the content of your message.

Information collected automatically. When you visit the site we may collect technical information such as the browser type and version, the time of access, the IP address used and basic device information. This is used to operate and secure the service.

Information required by law. Depending on the service and your jurisdiction, we may need to collect information to meet identity-verification and anti-money-laundering obligations. This may include your full name, address, contact details, date of birth, source of funds and identity documents.

How we use data

• To provide, operate and secure the website and services
• To respond to enquiries and support requests
• To verify identity and meet legal or regulatory obligations
• To detect, prevent and investigate fraud or misuse
• To improve the content and functionality of the site

Disclosure

We may share information with service providers who perform functions on our behalf, where necessary to provide the services, and where required by law or a valid legal request. We require recipients to protect the information and to use it only for the purpose for which it was shared.

Information may also be transferred as part of a merger, restructuring, reorganisation or sale of assets, where personal data is among the assets transferred.

Security

We apply physical, technical and organisational safeguards designed to protect personal data. Information transmitted over the internet is protected using TLS encryption where supported. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct or erase it, or ask us to restrict or object to processing. We will respond within the period required by applicable law. Requests can be sent to the address below.

Retention

We retain personal data for as long as necessary to provide the services, comply with legal and regulatory obligations, resolve disputes and enforce agreements. Retention periods vary depending on the type of data and the applicable requirements.

Contact

For privacy questions or to exercise your rights, contact support@imperialtradehub.org.